Make Change Happen

Lead With Questions

Last week, I was reminded of the awesome, and underutilised power of leading with questions.

Questions Leverage.001

A colleague and I spent two days together with a group of up-and-coming leaders. They’re an energised, talented group, hungry to learn and to make an impact on their organisation. A joy to work with.

As facilitators, my colleague and I had a bunch of ideas for what we could have done with them over those two days.We had a run plan. There were certain leadership topics we thought we’d cover with them, and we had the content and activities ready to go.

And, we chose to lead things off with some questions. Questions that we thought would stimulate thinking, connection, and insight. So in the morning session of the first day, we kicked off with this slide:

Workshop Framing QuestionsNow, we thought these might take us an hour to discuss. We spent over two. The conversation was rich, unhurried and thought-provoking. You could feel the engagement in the room. The organisation had been going through a tough few months, and we soon realised that the group had a strong need to make sense of what was going on. If we’d tried to rush it and stick to the run plan, I think we’d have lost the group. Anything we’d tried to teach or tell them would have washed over them. They weren’t ready to engage with new content just yet.

We followed that first slide with this one:

Workshop Framing Questions 2

 

These questions caused a shift in focus from ‘out there’ (environment) to ‘in here’ (self). There was a quieter, more reflective mood in the room, with the conversation unearthing what was most important for people to work on in their leadership. Leading up to lunch, the group were grounded, oriented to the future, and ready to do work together.

After lunch, we framed the rest of our time together with this slide:

Workshop Framing Questions 4

From that point, we were away. Everything we did came back to that question. We covered lots of territory, including leadership culture, leadership networks, deep listening, uncovering assumptions, and influence. My colleague and I taught some stuff, but mostly the leaders learned from each other. By the end of our time together, this diverse group had a) real ownership for leading a range of organisational issues, and b) developed deep connection and support across the group to make it happen. The catalyst was a handful of deliberate, thought-provoking questions.

So what’s this all about?

I’ve noticed that most leaders (and trainers, for that matter) generally still live in a world of ‘tell’. The need to have the answers, be the expert, show the way. Setting the agenda and driving through the “stuff”. That’s fine in some contexts, like when the answers are obvious, or you can rely on what worked in the past to work in the future. But of course, that’s increasingly unlikely when you’re expected to lead in a world where old blueprints need to be thrown out and new approaches invented. As I’ve written about before, we need a more curious approach.

In this context, there’s huge power in letting go of the need to tell, and instead shifting to asking questions. This requires a reframing of what it means to be a leader. A move away from being ego-centric. A move to towards other-centric (whether ‘other’ be another person, group or the system you’re in).

Here are some ideas about how you can lead with questions:

  1. Determine your intent. What is it that you want to occur during the conversation, and afterwards? I find it useful to break it down into “Think, Feel, Do”. What do you want people to think about? What do you want them to feel? What would you love to see them do?” Your answers to these questions will shape everything that follows.
  2. Frame your role. Imagine two roles: Teller and Asker. Given your intent, what percentage of your time do you think you need to spend in each? Hint: allow more time for asking than you’re comfortable with.
  3. Decide on the questions. These, of course, will depend on your intent. I find powerful questions have the following in common:
  • You can’t possibly know the answer beforehand (so you have to be the “naive inquirer”)
  • They’re not easy to answer
  • They raise awareness
  • The provide a focal point
  • They generate possibility
  • They generate responsibility and ownership
  • They tend to start with ‘What’, ‘How’ or ‘Why’

Notice how the examples above have some or all of these elements.

So, here’s a challenge for you: over the next week, pay attention to how often you choose to lead with questions versus “telling”. Perhaps get yourself a ‘spotter’ to give you feedback on how you’re doing. When you ask a question where in the past you’d probably jump to giving an answer, notice what happens as a result.

 

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Are you a Change Maker? The next intake of my Change Makers programme is on 4 August 2017. Learn more.

Step into the Leadership Vacuum

I’ve been working with a senior leadership team of late that has, shall we say, quite a forceful executive at its head. Having been in the role just over 18 months, he’s been instrumental in reshaping the direction of the organisation and lifting its performance. Things are tracking well, morale is lifting across the board, and the future looks bright.

Leadership Vacuum 1 (1)

Until, of course, the shit hits the fan.

Recently, the team held an offsite meeting for a day to discuss critical issues and make decisions about their priorities over the coming months and years. It was all progressing smoothly until said executive took a phone call which saw him leave the room for 30 minutes.

What unfolded during that time was interesting. Can you guess what happened?

Leadership Vacuum 2 (1)

Yep. The group went into paralysis. No-one around the table wanted to progress the discussion without their leader in the room. The general sentiment was “we can’t do anything else until he’s back.” So, people went to their phones and checked emails, or had off-topic sideline discussions.

I pointed out what I was noticing in the room. I asked, “What could leadership look like when he’s not here?” The group struggled to provide a coherent answer. Then someone pointed out that their leader was going on three weeks’ leave in a month’s time. Hmm. Opportunity or threat?

I see this dynamic at play time and time again. Deep down, we all seek a leader to provide stability and make our decisions for us. To take the blame when things go wrong. To save us from having to expose ourselves to risk. Walt Whitman wrote his poem ‘O Captain My Captain!’ after the death of Abraham Lincoln, lamenting the loss of stability and direction that his president had provided him and the nation during deeply troubled times. When the single point of leadership is lost, we are all lost. A vacuum remains.

Too much of a good thing can make us lazy. We can forget that we too must play a part in the dynamic of making something successful or failing. We can hand over leadership responsibility to another, and we wait to be told what to do.

In a group, a leadership vacuum can represent an opportunity for someone else to step in. And, more powerfully, it’s an opportunity to reshape the group’s definition of leadership. What does individual leadership responsibility look like when we are together? How will we work collectively work to provide the leadership that’s needed? It’s not easy. It’s a more sophisticated way of operating that future-proofs the organisation from single points of failure.

It asks you, and your colleagues, to speak up and speak out. It asks you to reach out and inquire into others’ views. It asks you to invite potential messiness, confusion and disagreement where once there was polite silence and passive agreement. Don’t just move on to the next item. Go beyond the threshold. Get deep into the conversation. Make it rich, alive.

Here are some tips for making that happen:

Will this group go that way? That remains to be seen. I really hope so.

The more important questions are: where are you allowing a leadership vacuum to be?And what will you do about that?

Leadership Vacuum 3 (1)

 

Photo: Pexels.com

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Are you a Change Maker? The next intake of my Change Makers programme is on 15 June 2017. Learn more.

Courage is a Practice

When people face something big and scary, they’ll often say “I need to muster up the courage to tackle that.”

Courage Pic by E (1)

Kind of like courage is something that’s scattered around the place in small bits, and they just need to gather up all of those small bits and create a big courage ball. Then they’ll be OK, and they can lean into the big thing and do what it takes.

Kind of like courage is something you need to draw on only occasionally. Like this:

Baseline Courage Graph 1

The rest of the time you just cruise.

You wish. Life doesn’t work like that.

What if you viewed courage as a daily practice? Like going to the gym? Where you focus on building up your courage muscles so you can be ready to use them anytime something scary comes across your radar. Like this:

Baseline Courage Graph 2

Daily living offers us heaps of opportunities to be courageous:

  • Saying ‘no’ when you usually would say ‘yes’ (and vice-versa)
  • Letting go of the need to control things so tightly
  • Approaching the person that makes you nervous
  • Speaking up and speaking out
  • Making a decision even when you don’t have all the information
  • Letting someone know bad news
  • Challenging your story about what you believe life is all about

When these types of challenges are thrown at us, we often let them go through to the keeper. If we do take them up, they can feel like hard work, and we shake in our boots. All because we haven’t developed our courage muscles enough.

Develop your courage muscles through daily practice, and when the big gnarly ones come along, you’ll be ready. The big decisions won’t feel so big anymore.

Eleanor Roosevelt said, “do one thing every day that scares you.” She was on about what I’m on about.

So, what will it be today?

 

For more on building courage, check out a couple of my other posts:

 

Illustration: Elizabeth Scott

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Are you a Change Maker? The next intake of my Change Makers programme is on 4 May 2017. Learn more.

How To Generate New Career Opportunities

stepping-off-a-cliff

When you’re considering how to generate your next career opportunity, the challenge is often about knowing where to look. Here are some ideas about how to go about it in a clever way that maximises your reach, and your time.

Most people think too narrowly when they’re looking for the next role. It limits them to only a few choices. As a result, it’s often the case that none of the choices can look too appealing, so they’ll stay put, stewing in frustration.

Don’t do that.

When you’re looking for the next role, start broad. Simply put, consider everyone, and everywhere, as a possible source of career opportunity. At the same time, be smart about how and where you focus your efforts.

Here’s an approach to help with that. It’s something I’ve developed and used to help hundreds of people generate new opportunities.

First, identify the critical few criteria for what you want in the next role. Aim for 5-6 key words or ideas that sum it up. For example: tech industry, challenging work, a boss who will actively mentor you, an opportunity to make a real difference, autonomy, financial stability, et cetera. Those criteria will help inform what is a ‘right fit’ for you. A tool like Career Anchors can be useful here.

Next, it’s about identifying the people and organisations that may be useful. Not just the ones you’d like to work with, but a  broader list that covers four bases:

  • People and organisations you know, and you think would be a right fit for you
  • People and organisations you know, and you think aren’t the right fit for you (for now)
  • People and organisations you don’t know, and you think would be a right fit for you
  • People and organisations you don’t know, and you think aren’t the right fit for you.

A useful place to start is to scan your LinkedIn contacts. You can export your contacts into a CSV file for easier scanning.

Then map these people to the model below.

career-opportunity-generation-model-v2

Think of it like a stovetop. You use different burners, at different heats, for different groups.

  1. Generate: these are the people and their organisations that you know, and you’d love to work with. Approach these people directly. Your aim here is to create alignment between what you’re interested in, what you offer, and what they need, and then generate commitment for you to work with them.
  1. Leverage: these are the people you know who, for whatever reason, you don’t think would be a right fit for your criteria. However, they are likely to have good connections and/or advice for you. Leverage those relationships to get referrals to people and organisations in the top left quadrant, and to strengthen your positioning with those in the top right.
  1. Educate: these are the people or organisations that you don’t have a strong relationship with yet, or perhaps any relationship at all. And, you’re excited about the idea of working with them. Use your contacts in the Generate and Leverage quadrants to help you connect with them. When you meet with them, your goal is a) to listen well, and b) to educate them about the value you bring to help solve their issues.
  1. Monitor: these are the people, organisations and industries you don’t have a lot of interest in working with, and don’t have connections into. Don’t write them off. Be curious: you can learn a lot from difference. Set up monitoring mechanisms (eg subscriptions to magazines like Fast Company that cover mega-trends across a range of industries) to help you spot practices that could be transferred into your domain. When you meet someone new in this quadrant, put your ‘learning hat’ on. See what possibilities you can discover.

You can use the  Career Opportunity Generation template to make all of these easier for you.

Right in the middle, there’s ‘Add Value’. Regardless of who you meet in your search, find ways to help them, regardless of what you might get from the interaction. They payoff is a) they’ll remember you as being a useful person (which can only be a good thing) and b) you’ll have made a difference (which is what it’s all about, right?) I’ve written about the value of adding value before – see Networking For When It’s All Too Hard for more ideas on that.

Go well.

 

Are you a Change Maker? The next intake of my Change Makers programme is on 3 March 2017. Learn more.

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Photo source: brendaknowles.com

 

Your Year By Design

beach-1867285_960_720.jpg

People often say to me “you’re so lucky, you’re always on holidays!” Well, it’s probably true that I do take more time out than most people. But it has nothing to do with luck. It’s by design.

If you’re like a lot of people, you can get to the end of the year and wonder, “where did the time go?” Perhaps with some regret for the things you’d intended to do but didn’t quite get around to. Perhaps you suffer from ‘one-day’ syndrome. You know: “one day, I’ll [fill in the blank]. Robert Fritz, in his book The Path of Least Resistance, says that the hardest thing in the world for many people is to honestly answer “what do I really want?” and then stay true to that.

The way I see it, it’s smart to take charge and design your life in a way that works for you. Otherwise, everything can be just a jumble of things that happen to you in between being born and dying.

Here’s how I design my year so I can have the greatest chance of making sure I am living ‘on purpose’. Every January, I sit down and do the following:

First, I do a ‘year in review’. I go through the things I did from the previous year, reviewing my calendar, journals and also my Facebook page. Any place where I’ve recorded my events and activities. I’m looking for two things:

  • The most positive experiences I’ve had during the year
  • The most negative experiences I’ve had during the year

These might be things I’ve done, places I’ve been, things I’ve bought, or people I’ve spent time with.

I’ll have two columns (one for positive, one for negative), and as I review, I’ll write things down.

Next, I look for patterns. What seems to be the common theme? For example, one theme I noticed for my 2016 was that the ‘positive’ people seem to all be very generous with their time and ideas, while the people I had more ‘negative’ experiences with tended to be time-poor and/or somewhat selfish. Interesting. I find that the most positive experiences speak to and reflect my deepest values, and it’s worth you reflecting on this too. The Schwartz Values Model is a useful tool here.

Then I ask myself: “What do I want to have happen this year?” I’ll take the themes and values, and build from them. Useful sub-questions for me include “who do I want to hang out with?” “What work will be really interesting and engaging for me?” “What adventures do I want to have?” “What do I want to achieve?” “What could I do that would cause me to grow?” and, crucially, “what do I want to drop, or dial down?” Ya gotta make room for the good stuff. Tim Ferris also suggests asking people close to you “what should I do more of this year?” and “what should I do less of?”

Next, I schedule the good stuff. Steven Covey calls this putting the ‘big rocks in the jar first’. I’m a big picture kind of guy, so I’ll make a big calendar and put it up on my whiteboard in my office. Here’s what that looks like:

my-year-by-design-pic

It’s colour-coded as follows:

Blue = creative pursuits, adventures and time out. These are based on my values of adventure, learning and creativity. These are all really important to me, so they go in first. The ‘blue time’ includes adventures like my annual surfing and windsurfing trip, family snowboarding trips etc. as well as less intense activities where I’ll take some time out to read, write and think.

Green = ‘delivery’ work. This is the time where I’m earning money, but more importantly, it’s also time spent where I have a chance to make a difference using my talents. Scheduling the green time serves two purposes: it shows me my cash flow (am I earning enough?) and it also gives me a sense that I’m spending enough of my time doing worthwhile work.

Orange = professional development. This is structured time for me to reflect on my work and practice, and plan ahead. I happen to be doing a programme that forces me to build in these days, which really helps.

The three categories reflect the types of activities that are both a) important to me and b) able to be scheduled in advance.

When I step back, I can see that I’ve got ‘enough’ happening in the blue space, I’ll need some more green going on in the latter half of the year, and there’s lots of ‘white space’ that I can use how I want (which might include spending time with good people, booking in quality work, or finishing my book!)

I’ll book all of these activities into my Google Calendar, which my Business Manager and family can see, and I can access easily from anywhere.

Finally, I’ll make a list of the people I enjoyed hanging out with last year, as well as new people I would love to connect with. I’ll make the list visible. It’s currently posted up on my wall next to my computer. Every week or so, I’ll have a look at it and make contact with someone on it. That ensures I’m getting the people connection that is important to me.

A few important things to note about this process:

  • My year by design is just that: mine. It’s based on what’s important to me. You don’t need to replicate the colour-coded categories that I have. Go do your own 🙂
  • This process applies to anyone, not just those who are self-employed like me. The fundamental idea is about deciding on, and committing to, the stuff that you want to have happen.
  • When you book in the ‘good stuff’ first, you make less room for the crappy stuff. If your time is spent doing good stuff with good people, it’s hard for the other stuff to find a way in.
  • 90% of the value of scheduling something in is in the anticipation of it happening.

That’s it. As you can see, it’s not really about luck. There’s quite a bit of work in it. Although I wouldn’t call it ‘work’ – it’s a fun, energising process that helps to ensure I am making the most of my time on the planet. Go do it.

(Here’s my-year-by-design-template for you to use).

 

Are you a Change Maker? The next intake of my Change Makers programme is on 3 March 2017. Learn more.

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Header Photo: Pixabay

Opportunity and Agency

Opportunity abounds. We just need to cultivate our own agency to attract it.

In my MBA class the other night, the students and I were looking at the forces and trends shaping the future of work and careers. The discussion naturally led to what the implications were for them, and how they might act or think differently as a result. Most believed that the trends, while unsettling and disruptive, also presented huge opportunities for how they could positively shape their careers in the years to come.

But, how to capitalise on these opportunities?

On the board, I drew a big circle:
opportunity-and-agency-1

This represents all the opportunities out there.

Then, I drew a smaller circle in the middle:
opportunity-and-agency-2

This represents your agency: your ability to act to attract and capitalise on opportunities.

It’s kind of like Covey’s Circle of Influence. But different.

The point being it is our agency that makes the difference to what opportunities we can see and capitalise on. The more agency you have, the more you can attract, create and act on opportunities.

How do you enhance your own agency?

  1. Understand yourself. Your strengths, talents, passions, drivers. Jim Collins’ Hedgehog Concept is a useful frame here. What are you passionate about? What strengths do you most enjoy using? Use those as a starting filter.
  2. Cultivate a diverse and thriving network to help you identify and shape new ways into opportunities.
  3. Take courageous action. And then do it again. And again.

I think the last point is the key. When I have built a strong sense of agency, it is simply because I have decided to do something. And done it.

And when I have had a strong sense of agency, life feels good. When my sense of agency is diminished, life is harder. To me, that makes it a concept worth paying attention to.

How about you?

 

Are you a Change Maker? The next intake of my Change Makers programme is on 15 December 2016. Learn more.

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How To Tip The System

Recently I was working with a group of about 20 people at a residential workshop. It was morning tea time and we were all gathered in a room relishing our caffeine top-ups.

As facilitator, it was my job to keep people on time. I considered how I’d let them all know when it was time for us to move back to the main room. I had a few options:

  1. Quietly walk through the group and tell each and every person individually that it was time to move.
  2. Stand up on a chair and holler to the whole group “it’s time to head back in!”
  3. Find an easier, simpler way to do it with minimal effort.

I experimented with the third way. This is what I did:

I walked to the back of the room, the furthest spot from the door. A couple of people were loitering there. I quietly let them know it was time to move back in to the workshop room. They started moving towards the door, through the crowd.

And what do you know? The rest of the people picked up on this slight shift, and within 30 seconds, everyone was moving back to the room. Job done. No sweat.

This is an example of what I call ‘tipping the system’. Seeing the group as a self-organising system, finding the points in the system that look like they will give you the most leverage for the least effort, and levering those to ‘tip it’.

Let’s look at the other options and their pros and cons.

Option 1: Tell everybody individually. Mechanical management. Inefficient. I would have ensured that everybody got the message, but it would have taken a long time. Meh.

Tip The System 1

Option 2: Stand on the chair. Hero leadership. Disempowering. It would have achieved the outcome, but it makes me the focal point. It sets up a subtle leader / follower dynamic where people can become reliant on me for telling them what to do. Double meh.

Tip The System 2

 

Option 3: Find the tipping points. The way I did it was through a systems lens. My role as ‘leader’ was to tip the system to effect the change I wanted to see. With as little effort as possible.

Tip The System 3

 

This is a micro-example from which the lessons can be applied to more macro situations. Large-scale change initiatives come to mind. Evolving team culture. Getting an idea to go viral.

It’s about seeing and working with the patterns. Similar to how the best surfers learn to read the patterns of the waves and currents, as I’ve written about before.

It’s also about not trying too hard. Here’s a great example of how to get a group of people to organise themselves in a certain way by providing just the merest of instructions:

 

Here are some guidelines for tipping your own system with more grace and less effort:

  1. Define the outcome you’d like to see.
  2. Notice the system that’s at play.
  3. Look for the leverage points.
  4. Lever those points.
  5. Get out of the way.
  6. Notice what happens.
  7. Repeat steps as required.

 

It’s worth noting that the points of leverage will often be a few key influential people. In my example above, the leverage points were the couple of ‘key influential people’ that were standing at the back of the room. Not because of any authority they carried, but simply because of where they were situated in the room.

The key is to adopt an experimental mindset. Be like a scientist. Treat it lightly and don’t force it. Be curious. You can learn more about this approach in my post ‘How To See’.

So, what outcomes are you trying to achieve? What is the nature of the system that’s at play? Where are the leverage points? Get experimenting, then get out of the way and notice what happens.